Shipping Policy

Order Processing Time

Orders are processed within 7 business days, excluding weekends and public holidays. Once an order is placed, customers will receive an email confirmation with order details. In case of high order volumes, processing may take longer, and customers will be notified accordingly.

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Shipping Costs

Shipping costs are calculated based on the delivery location and order size. Customers will be informed of the applicable shipping charges during checkout. Free shipping may be offered on orders exceeding a specified amount, as indicated on our website.

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Domestic and International Shipping

We currently ship across India with multiple courier partners to ensure fast and secure delivery. International shipping may be available to selected countries, and customers should check for availability and rates during checkout. Additional customs duties and taxes for international shipments are the responsibility of the recipient.

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Delivery Timeframes

Estimated delivery times vary based on location. Standard shipping typically takes [Insert Timeframe] business days, while express shipping options may be available for faster delivery. Delays may occur due to unforeseen circumstances, including weather conditions, strikes, or courier service disruptions.

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Tracking Orders

Once an order is shipped, customers will receive a tracking number via email to monitor their package’s progress. Tracking updates depend on the courier service used and may take some time to reflect real-time changes.

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Service Interruptions

While we aim to ensure smooth deliveries, certain external factors beyond our control may lead to shipping delays. In such cases, we will communicate updates to customers and work towards a resolution as quickly as possible.

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Lost or Stolen Packages

Luami is not responsible for lost or stolen packages once they are marked as delivered by the courier. Customers are advised to ensure they provide a secure delivery address. If an order is lost in transit, we will assist in filing a claim with the courier company.

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Returns Due to Failed Delivery

If an order is returned due to incorrect address details or failed delivery attempts, customers may be required to pay additional shipping fees for re-dispatch. We recommend double-checking shipping details before completing a purchase.

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Changes to This Shipping Policy

Luami reserves the right to modify this Shipping Policy at any time. Updates will be posted on our website with the revised effective date.